Shipping & Delivery

At KermelsAgro, we are dedicated to delivering fresh farm produce from farmers directly to your doorstep across Nigeria. Below are the key details regarding our shipping and delivery process.

1. Order Processing

Orders are typically processed within 24–48 hours after confirmation of payment. You will receive an order confirmation and tracking details (where applicable) once your order has been processed.

2. Delivery Timeline

Delivery times may vary depending on your location and the type of produce ordered:

• Major cities and urban areas: 1–3 business days
• Rural or remote areas: 3–7 business days
• Orders with multiple items or special requests may take longer; you will be notified of any delays.

3. Shipping Costs

Shipping fees are calculated based on your location and the size/weight of your order. Fees are displayed during checkout before you complete your purchase. KermelsAgro does not add hidden charges.

4. Delivery Responsibility

While KermelsAgro ensures that your order is handed over to a reliable delivery partner, the condition of produce upon delivery is the responsibility of both the seller and the delivery service. Please inspect your items immediately upon receipt and report any issues within 24 hours.

5. Lost or Damaged Orders

If your order is lost in transit or arrives damaged:

• Contact our support team immediately with your order number and photos of the damage.
• KermelsAgro will review the case and work with the seller or delivery partner to offer a replacement, refund, or credit, depending on the situation.

6. Customer Support

For any questions regarding shipping or delivery, you can reach our support team at support@kermelsagro.com or through the contact form on our website.

We strive to ensure that your fresh farm produce reaches you safely and on time. Thank you for trusting KermelsAgro to connect you directly with farmers across Nigeria.