Return & Exchange Policy

At KermelsAgro, we are committed to ensuring your satisfaction when purchasing fresh farm produce from our platform. To provide clarity and fairness, we have outlined our Return & Exchange policy below.

1. Eligibility for Returns and Exchanges

Products may be eligible for return or exchange under the following conditions:

• The produce is damaged, spoiled, or not as described at the time of delivery.
• The request for return or exchange is made within 24 hours of receiving the order.
• Proof of purchase (invoice or order confirmation) is provided.

2. Non-Returnable Items

Due to the perishable nature of farm produce, the following are generally not eligible for return or exchange:

• Fresh fruits, vegetables, and other perishable items once delivered in good condition.
• Produce that has been partially consumed or altered after delivery.

3. How to Request a Return or Exchange

To initiate a return or exchange:

1. Contact our customer support team through the contact page or provided support channels.
2. Provide your order number, photos of the damaged or incorrect product, and a description of the issue.
3. Our support team will review your request and guide you through the next steps.

4. Resolution Process

Once your return or exchange request is approved:

• You may be offered a replacement, exchange, or refund, depending on product availability and condition.
• Refunds will be processed to the original payment method within 3–5 business days.
• KermelsAgro reserves the right to deny requests that do not meet the criteria above.

5. Contact Information

If you have questions or need assistance with returns or exchanges, please reach out to our support team at support@kermelsagro.com.

We appreciate your understanding and thank you for trusting KermelsAgro for your farm-to-market needs.